What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Fits our Mazda perfectly. Extremely happy with the quality of this product.
The dog protector is a great product that works exactly as described. It’s simple to install and keeps my car spotless, which is a big relief on long trips. I often travel with my Husky, Nancy, and had been searching for a good protector with pockets. This one is perfect! The material is sturdy and easy to wipe clean. One feature I appreciate is the option to use it as a half protector—it’s incredibly convenient when you need space for a passenger. Just unzip the middle, and you’re set: the seat stays clean, the dog is secure, and the passenger has room to sit. Brilliant design!
We absolutely LOVE our Mazda dog seat cover! It’s super easy to clean, and our puppy is comfortable during car rides. Highly recommend it to others!
I can’t praise this dog seat cover enough! The material is premium, waterproof, and expertly stitched. It was easy to install and fits perfectly in my car. Out of all the options I’ve tried, this is hands-down the best. The chic design was one of the reasons I chose it, and I wasn’t disappointed. The built-in pockets are super convenient for storing bowls and other pet items. Highly recommended!
This is a high-quality pet cover made with durable yet comfortable material, which is exactly what I needed for my dog. I no longer have to stress about fur and dirt ruining my car’s interior. It’s also incredibly easy to clean—a damp cloth and lint roller do the trick. Based on my experience, I’d strongly recommend this protector to other pet-loving drivers.
It doesn’t fit my car properly and is oversized for my Mazda. Because of this, my dog felt uncomfortable, as the protector was unstable and shifted around. I ended up returning it since it didn’t work for me.
I recently bought this dog seat cover, and I’m thrilled with it! It fits perfectly on my back seat and is crafted from tough, waterproof, and scratch-resistant material. Adjustable straps hold it firmly in place, so I don’t have to worry about slipping while driving. Plus, it’s simple to clean and maintain. I’m very pleased with this purchase and would recommend it to other pet owners!
Doesn’t fit all vehicles and is too small for our Mazda.