What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Stylish, sturdy, and straightforward! this dog seat cover is a perfect match for my Mercedes Benz
I got this Owleys dog seat cover for my Mercedes‑Benz a year ago, and I couldn’t be happier with the quality. The material feels incredibly durable, waterproof, scratch-resistant, and easy to wipe clean, even after muddy park adventures. Installation was a breeze thanks to the adjustable straps and side flaps that clip securely into place, giving me peace of mind even on the most chaotic drives... I love that it covers the full bench, keeping the leather seats protected, while still allowing access to the seat belt buckles and armrest. My golden retriever seems to really appreciate the extra grip and comfort, and she’s less anxious now because she’s not sliding around during acceleration or braking. On top of that, the cover folds up compactly, so I can stash it in the trunk without taking much space. Overall, it’s a high-end solution that feels worth every penny!
Great fit for my C‑Class, the cover matches beautifully with the interior and stays in place. It’s super easy to clean and the non‑slip backing keeps my pup from sliding. Definitely a worthy investment for keeping my car clean
Nice quality.
great multifunctionality !! we have two kids and a beagle dog. so we use this dog hammock either on half of the back seat or in the luggage compartment. very convenient
Got my parcel in a week but everything's ok.
Love it! Great quality!
Great quality and durable materials. This is the first back seat car hammock, the walls of which my pit bull Lenny could not tear to shreds. Impressive and totally worth its price