What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
I’ve been using this Mini Cooper dog seat cover for two months, and it’s been an incredible addition to our car for traveling with my German Shepherd. The waterproof fabric is durable and easy to clean. My dog seems very relaxed on it, and the cover stays firmly in place. The pockets are a fantastic feature for organizing toys and leashes. I would highly recommend it to other pet owners
My dogs are happy with this cover, and I’m thrilled to finally keep my car clean during our trips!
This matches my Mini Cooper’s interior beautifully and provides great protection for the whole car. I’m impressed by the quality materials. 👍
Fits perfectly! The fabric is strong and tear-resistant. Our Daisy absolutely loves it! The protector also has two pockets, perfect for storing extra gear like leashes or bottles!!
Excellent Mini Cooper dog protector! The anti-slip bottom is fantastic, the material is tough and durable, and the solid sidewalls add great stability. The unzippable design for sharing the backseat with the dog is a smart feature. It also has openings for seat belts for extra safety. Definitely a 5-star product!
This pet seat cover is waterproof and very comfortable for my dog. It keeps the seats protected and makes trips more enjoyable. I’d recommend it 100% to all dog owners.
I’m thrilled with this purchase and impressed by the thoughtful design and quality of this Cooper seat protector. The fabric is durable, the sidewalls are firm, and the rubberized bottom prevents slipping. It has seat belt openings and can be unzipped in the middle, so someone can sit with the dog in the back. We use it for our 77-pound Cane Corso, and it has been excellent. Easily one of the best dog protectors I’ve used!
I bought this Mini Cooper dog seat cover because of its appealing design. While I still admire the quality and look, it’s unfortunately too small for my car’s back seat. I tried using just half of it, but my Shepherd found it uncomfortable. Adjustable straps or more size options would make this product even better.