Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
This dog protector is decent. It keeps my car clean from dirt, hair, and other messes, which is essential. The cute and stylish design is a plus. Installing the sidewalls was a bit challenging, but we managed in the end. The pockets are convenient for carrying leashes, toys, or bowls during long trips. Make sure to check the dimensions carefully, as it might not fit smaller cars.
We absolutely love our new dog seat cover! It fits perfectly, has an attractive design, and provides excellent protection for the backseat when we take our Labrador on rides. Thank you—we’ll definitely purchase more of your travel gear!
My Mini Cooper dog protector arrived with a broken hook on the headrest strap. Thankfully, customer support quickly resolved the issue with a return and refund. Appreciate the smooth and efficient service!
quality of this dog seat cover is outstanding, and it looks great in the back seat! black and brown color combination is stylish, and our puppy pointer feels cozy, which is the most important thing to us
This dog seat cover is adorable and well-crafted, but one of the headrest straps broke after just a few uses. Thankfully, the support team quickly sent a replacement, and everything works great now. I appreciate the fantastic customer service and will definitely recommend this brand to others!
I purchased this Cooper dog seat cover a month ago for our family car, and we absolutely love it! The quality is amazing, and the colors complement our black interior perfectly. Most importantly, our dog is comfortable and happy with it. Thank you for a wonderful product!
Ordered this for my Mini Cooper. Everything arrived as expected. Thanks!
Hi there! I’ve been using this pet seat cover for a few weeks, and it’s fantastic. Setup was quick, and it fits my car seats perfectly. I appreciate the sturdy inserts in the side panels, which provide great door protection compared to cheaper alternatives. The non-slip bottom is ideal for leather seats, keeping it secure. For new users, the lack of printed instructions might make it tricky to set up, but overall, it’s an excellent product.