What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
While this pet seat cover serves its purpose, it’s not as comfortable as I hoped for my dog. I have to add blankets and pillows to make it more enjoyable for Sammy. Without them, he finds it hard to settle. I think the material is just too firm for his preference, though the size is perfect. On the positive side, it keeps my car clean, and I’m satisfied enough to recommend it.
I purchased this Mini Cooper seat cover last December for trips with my bulldog, and the quality has been exceptional. It’s thick, sturdy, and feels premium. I recommend this to anyone who needs a durable and comfortable solution for traveling with pets. I did wait two weeks for delivery, but the company kept me updated and offered options to cancel or wait. I chose to wait and was rewarded with a free gift. Customer service was friendly and helpful.
The design is attractive, and the stitching and colors are very well done. However, I wish the zippers were more durable and could zip both ways. Adding vented areas for better air circulation would be a great improvement. The Velcro tops feel undersized, and a buckle would be faster than threading. I bought this for door protection, but my dogs still manage to scratch the door sill.
We recently purchased this Mini Cooper pet seat cover, and it has completely changed how I travel with my bulldog. The material is strong and waterproof, making cleanup effortless. It fits securely in my car and offers excellent seat protection. The compact design is a plus, and installation was quick and easy. The best part? My dog loves it and is happy and comfortable during rides. Overall, it’s a stylish and practical accessory
I am truly impressed with this Mini Cooper seat cover. It has exceeded all my expectations. The fabric is thick and resilient, capable of handling any mess my pets create. It stays firmly in place, even with my active dogs. Cleaning is a breeze—just a damp cloth, and it looks brand new. I strongly recommend this protector to pet owners searching for reliable car seat protection
Fits perfectly and works as expected. I’d love to see this Cooper dog seat cover offered in solid black.
While this dog protector keeps my car clean, it’s not as comfortable as I hoped for my pet. The material feels a bit stiff. Installation was more challenging than expected, especially with the sidewalls. A printed manual would make things much easier. However, it looks stylish and is very durable. A solid choice if you’re looking for a strong protector.
I’ve been using this dog seat cover for a month since getting a puppy. It has been flawless so far, with no issues. It’s made from multiple layers of sturdy material and is entirely waterproof, which is great for dealing with accidents. The rigid sidewalls are also a huge plus—they’ll protect my doors as my puppy grows. This product is well worth the money!