What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Fits our Mini Cooper perfectly. Very happy with the quality and durability of this product.
This dog protector works exactly as advertised. It’s simple to set up and keeps my car spotless, which is a huge relief during long trips. I frequently travel with my Husky, Nancy, and this protector is perfect. The material is strong and easy to clean with a wipe. I also love that you can use it as a half protector—just unzip the middle, and you have room for a passenger while keeping the seat clean and the dog secure. Brilliant design!
We absolutely LOVE our new dog seat cover! It’s super easy to maintain, and our puppy is comfortable during rides. Highly recommend it!
I can’t say enough good things about this dog seat cover! The material is top-notch, waterproof, and well-stitched. Installation was easy, and it fits perfectly in my car. This is the best pet protector I’ve used. The design is also sleek and stylish, which is why I picked it. The added pockets are great for keeping bowls and supplies organized. Highly recommend it!
This is a fantastic pet seat cover made of durable yet comfortable materials—exactly what I needed for my dog. It keeps my car clean and free from fur and dirt. Cleaning is simple with a damp cloth or lint roller. Based on my experience, I strongly recommend this product to other pet owners.
Unfortunately, this seat cover doesn't fit my Mini Cooper. It was unstable and shifted around, making my dog uncomfortable. I ended up returning it since it didn’t work for us.
I recently bought this dog seat cover and couldn’t be happier! It fits perfectly in my back seat and is made from durable, waterproof, and scratch-resistant material. The adjustable straps keep it firmly in place, even while driving. Cleaning and maintenance are easy. I highly recommend it to other pet owners!
Does not fit every car and is too small for our Mini Cooper.