Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Love this steam brush!!!It makes grooming my cat so much easier and the steam function is fantastic!!!!
Best grooming brush ever! My dog loves it
I love this pet steam grooming brush! It’s so easy to use and my dog looks so much cleaner after grooming. The steam helps to loosen dirt and the silicone teeth are gentle on his skin. The USB rechargeable feature is very convenient. I would highly recommend this to any pet owner!
Great product for my long-haired cat. The steam helps to soften the fur and the brush glides through without pulling. It’s easy to clean and the battery life is excellent. The only thing I would change is the size; a slightly larger brush would be perfect. 🙌
This is the best grooming tool I’ve ever bought. My guinea pigs are usually very fussy, but they seem to enjoy the steam and gentle brushing. It’s easy to clean and the battery lasts a long time. The recycled ABS material is a great touch. Highly recommend this product!
The pet steam brush is fantastic! My puppy loves it and it’s perfect for teaching him how to handle grooming. The steam is gentle and effective, and the brush is very easy to clean. The rechargeable feature is super convenient. Highly recommend this product!
I really like this pet steam brush. My cat’s fur looks so much cleaner and smoother after using it. The steam function is very effective and the brush is easy to use. The only downside is that it's a too small size for my hand.
This steam grooming brush is a game changer for my dog. He used to hate grooming, but now he actually enjoys it. The steam helps to loosen dirt and the silicone teeth are very gentle. It’s easy to clean and the battery life is excellent. Great product!