Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
we usually take our border collie with us when we go hiking or camping so the back of my car gets messy fast especially on the drive home. with this liner in place her muddy paws and my gear stay contained instead of spreading everywhere. when we get home , cleaning up is simple and the car still looks good!!!
Amazing quality and looks great
I recently took a weekend trip with my dog and realized how much easier this liner makes traveling. Normally I’d be constantly checking the back seat to make sure nothing was getting scratched or dirty, but this time I could just relax and enjoy the drive. My dog settled in comfortably in the back with plenty of space, and even after a long walk through wet grass, I didn’t have to panic about the mess coming back into the car. During the trip I also needed to fold part of the seat down for luggage, and it worked without having to remove everything, which was really convenient. After we got home, instead of spending time vacuuming and wiping the trunk, I simply took the liner out and washed it. It made the whole experience of traveling with my dog feel a lot simpler and less stressful:)
Calling all pet-loving road trippers! Traveling with my dog has gotten so much easier since I started using this cargo liner ❤️ My Collie has plenty of space in the back now, and I don’t have to stress about dirt, fur, or scratches spreading all over the trunk after our trips to the park or long drives. It was really quick to set up and it stays in place nicely while driving, even when my dog moves around a lot. I also like that I can still fold part of the seats down when I need extra room for other things, which makes it really practical for everyday use. After muddy adventures I don’t have to spend time scrubbing the car anymore - I just throw the liner in the washing machine and it’s good to go again. Totally recommend!
did not fit our car
After trying several options, this cargo liner stands out! I travel a lot with Charlie, and I like how easy this liner is to deal with. When we’re done with a trip, I can quickly roll it up and clip it away, which is perfect for those last-minute adventures. I also still use my split seats for bags or groceries without having to remove everything.
A game-changer for road trips with pets!!!!
I often take my Labrador on road trips, and this liner has made a huge difference . After muddy park runs he jumps straight into the trunk and I don’t have to worry about dirt or fur anymore and it stays firmly in place even when he’s moving around . It’s been a big relief not having to clean the car after every outing