What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Protects the seatback and looks amazing. Perfect color for summer.
Love the quality and how well it blends in with my Porsche interior. It doesn't look cheap which I appreciate. Installation took me under five minutes, and it’s held up for months with regular use. The color is perfect for golden-haired dogs. It's easy to clean too. Even the dirt from trail runs brushes right off. My spaniel is a shedder, but no hair is visible on the cover - huge bonus! Great product for any Porsche driver who brings their dog along often like I do:)
Such a minimalis look, and my dog loves it too!
Quick to install and zero slipping during the ride — that’s all I needed. Plus the hairs are not visible if you have a light-colored dog!
Great fit and easy to install dog hammock for Porsche. Keeps my boxer from jumping into the front seat when I’m driving. It’s durable and doesn’t sag like cheaper versions we’ve tried before. Clean-up is a breeze, shake it out or wipe it down, and you're all good. Adds peace of mind knowing the seats are protected. 100% recommend
the craftsmanship on this Porsche dog seat cover is exactly what you’d expect for a luxury car accessory. everything is well-made, the stitching is flawless, and even the zippers feel strong. After one beach trip, we rinsed off sand and grime without a trace left behind. it doesn’t wrinkle or curl at the edges either, which is often the first thing to go with cheaper covers! side flaps protect the door panels too, which is underrated until you see muddy paws all over them. worth every cent!
our terrier usually slides all over the seat, leaving the mess behind... problem finally solved! this hammock feels sturdy and even after muddy hikes, cleanup is easy
Felt like it was made specifically for my Porsche.