Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
I can't believe how much dirt this Owleys vacuum picked up from my car! I thought my car was clean, but I was wrong!
While I wish it had a bit more power, it does clean well. The blower feature is my favorite, especially for those hard-to-reach areas.
I appreciate the cordless design of this vacuum, making it easy to use anywhere. However, the battery life could be improved to allow for longer cleaning sessions.
I was so thrilled when I discovered this vacuum. I’ve been searching for one that I could use in my car, and when I found this, I tried it out immediately.
This handheld vacuum cleaner is a 10/10, and I’d recommend it to others. It’s perfect for reaching those hard-to-clean spots in my car, and its small, portable design makes it easy to bring along when traveling for quick cleanups.
This product is fantastic! It includes several attachments, charges quickly, and has incredible suction. Highly recommended! 💯
Car vacuum cleaner is perfect for car cleaning! Its small size allows it to be stored in any corner of my vehicle, and its strong suction handles everything from crumbs to pet hair. The included attachments are a great bonus, helping me clean those tricky areas.
Super impressed with the suction power of this mini car vacuum! It's perfect for quick cleanups in the car, and the Type-C charging is incredibly convenient.