Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
This Owleys vacuum is a great value for the money. It's well-made, durable, and it does a fantastic job of cleaning. What more could you ask for?
This Owleys vacuum is a good option for budget-conscious users. However, it might not be the most durable option for long-term use.
This vacuum is surprisingly quiet. I can use it without disturbing my neighbors.
This vacuum is great for quick cleanups and small messes. However, it's not ideal for deep cleaning or heavy-duty jobs. The suction power isn't strong enough for that.
This vacuum is a good option for keeping my car clean on the go. However, the noise level is a bit higher than I expected. It's not too loud, but it's not as quiet as some other cordless vacuums I've used.
Easy to use, easy to clean, and easy to store. What more could you want?
I like the cordless design of this vacuum. It makes it easy to maneuver around the car. However, the battery life could be longer, especially for larger cars.
This vacuum is a good value for the price, offering decent suction power. However, the noise level can be a bit high for some users.