Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Bought this for my dad, who's not exactly tech-savvy. He was a bit skeptical at first but now loves how simple it is to use and empty. His car has never been cleaner!
The long crevice tool is great for reaching under the seats.
My cousin is a student and her car is always cluttered with books and papers. I thought this vacuum would be a good way for her to keep her car organized and clean. She loves it! She says it's so easy to use and it helps her keep her car tidy.
My elderly father was struggling with his old car vacuum. This Owleys vacuum was the perfect solution. It's lightweight and easy for him to handle. He's thrilled to be able to keep his car clean again!
I'm amazed at how much dirt and dust this little vacuum picked up! My car looks and feels brand new again. Thanks, Owleys!
The dustbin is a good size for a portable vacuum.
I've tried other car vacuums in the past, but this one is by far the best. It's powerful, quiet, and easy to use. I'm so glad I found it!
This vacuum is a must-have for anyone who owns a car.