Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
I like this vacuum for its portability and ease of use. It's great for getting into tight spaces. However, I wish it came with more attachments. A brush attachment would be helpful for cleaning upholstery.
Honestly, life-changing. I used to dread cleaning my car, but this cordless vacuum makes it so easy. I can quickly clean up messes on the go, and the attachments are super handy.
I highly recommend this vacuum to anyone who wants a clean car.
I'm impressed with the suction power of this Owleys vacuum, especially for its size. My only suggestion would be to include a longer hose attachment for reaching under seats more easily.
I was skeptical about this vacuum at first because it's so affordable. But I've been pleasantly surprised by its performance. It's a great value for the money!
This Owleys vacuum has some serious suction! I was shocked at how easily it picked up sand and crumbs that my old vacuum couldn't handle. Definitely impressed!
I got this vacuum for my husband who is a car enthusiast. He was impressed with its power and how it could reach tight spaces in his sports car. He now uses it every week to keep his car looking its best!
My daughter's a bit of a slob, so I bought her this vacuum in hopes that she'd start cleaning her car more. It worked! She actually uses it and her car is much cleaner now.