Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
This vacuum is a lifesaver for busy people like me.
This vacuum is a game-changer for pet owners! My dog sheds like crazy, and this thing picks up all the hair with ease. I'm a little worried about the long-term durability of the brush attachment, but so far, so good.
I wasn't expecting much from such a small vacuum, but this Owleys cleaner blew me away! It's powerful enough to handle even tough messes, and the battery life is surprisingly good.
Perfect for quick touch-ups between deep cleans.
My son plays baseball and his car is always full of dirt and grass stains. I got him this vacuum for Christmas, and he's been using it to keep his car clean all season long.
As a delivery driver, I'm constantly in and out of my car. This Owleys vacuum is essential for keeping my car clean and organized. It's powerful enough to handle dirt, crumbs, and even spilled drinks.
The attachments are very helpful for getting into tight spaces.
I love that it comes with different attachments for cleaning all the nooks and crannies in my car.