Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
As a rideshare driver, keeping my car clean is essential. This Owleys vacuum is the perfect tool for the job. It's small, powerful, and easy to empty between rides. I just wish the cord was a bit longer for reaching the backseat more easily.
The Owleys Portable Car Vacuum Cleaner is the best investment I've made for my car.
My best friend is a dog groomer, and her car was always covered in dog hair. This vacuum has been a game-changer for her! She says it picks up all the hair easily and her car smells fresh and clean.
This is a good little vacuum for the price. It's lightweight and easy to use. My only complaint is that the dustbin is a bit small. I have to empty it frequently, especially if I'm vacuuming up a lot of pet hair.
I'm always on the go, so this cordless vacuum is perfect for me. I can quickly clean up my car before meeting clients. It's so handy!
This vacuum is a great value for the money.
My grandfather is a woodworker, and his car is always full of sawdust. I bought him this Owleys vacuum as a Christmas gift, and he's been able to keep his car clean and sawdust-free ever since.
I was skeptical at first, but this thing really sucks! In a good way, of course. Picks up everything, even in those hard-to-reach spots.