Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
love how easy it is to attach and remove this seat cover when switching between dog transport and errands. it’s rugged without being heavy or stiff.
This pet seat cover handles wet paws and fur really well, but the zippers could glide more smoothly. Using it daily for dog park runs, and there's zero sign of tearing or fraying yet. Keeps the car from smelling like a kennel too, since cleanup is quick. My shepherd loves the extra space when the seat is in hammock mode. A few more color options would be nice though
Huge win for long-haired breeds. Fur stays off my seats. 👍👍👍
Fits the backseat well, but one of the buckle straps felt a little stiff the first time I clipped it on. Still, it's doing a great job so far with shedding and spills. Took it on a three-hour road trip and it didn’t shift once. Also appreciated the waterproof layer—spilled a water bowl and nothing leaked through. Really nice upgrade from the blanket I used to throw over the seats.
takes less than five minutes to install, and the hammock stays in place even with an energetic golden retriever hopping around:))) non-slip bottom and seat anchors really make a difference. after a muddy hike, the backseat stayed spotless just wiped the cover clean with a damp cloth. having the side flaps is a game changer for protecting the doors too. wish I’d bought this sooner!
Pretty good, just wish the sided were higher
Used this Rover dog seat cover during a weekend camping trip with my two spaniels and it held up great. The zipper between the front seats makes it easy to reach them, and the material feels tough enough to last. Cleaning was simple—just shook it off and gave it a quick vacuum. Also appreciated the storage pockets for treats and leashes. So convenient!
Wish the headrest straps were slightly longer, but everything else works great. Keeps my Land Rover from turning into a fur zone after hikes haha