Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Good choice for keeping muddy paws off the upholstery, though it would be better if it came with a carry bag for storage. That said, it fits the Range Rover seats like a glove and doesn’t budge. Took my bulldog for a rainy day hike and the car was still spotless after. It’s definitely made to last, just needs a few small improvements to be unbeatable
exactly what I needed,super secure and looks great
Road trips have become a lot more relaxed. My pup stays secure and comfy, and I don't have to worry about messes or scratched leather anymore. Love how the hammock style prevents him from falling into the footwell. Everything feels sturdy, from the straps to the fabric. The pockets are a great touch too, giving space for leashes and toys.
Very impressed with the stitching and quality. Took my Husky for a drive and there was zero hair left behind afterward
Ideal for rainy day drives and soggy paws. Just shake it off and it’s good to go again—lifesaver during winter months.
Does what it says, though I expected softer padding.
Nice fit
Absolutely love this dog hammock!!! 🥰 My border collie can stretch out without sliding all over the backseat, and no more scratched door panels thanks to the side flaps. The design just makes sense—from the quilted padding to the storage pockets. It's clearly made with both dogs and owners in mind. It even looks stylish in the car