Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Fits neatly, looks minimal, and takes zero effort to deal with👍
A large truck windshield is exactly where most regular sun shades become a pain. The big accordion ones are awkward to unfold inside the cab, and storing one behind the seats gets old fast when the truck is used for work every day. RollShade stays down by the windshield, pulls across the glass smoothly, and disappears back into the housing when released. The metal channel and guide system give it a much more finished feel than the plastic gadgets tried before, and there are no umbrella ribs or handles hanging over the dash. What really stands out is not having to clear the passenger seat or floor every time someone gets in. The reflective side does a good job keeping direct sunlight off the dash and steering wheel during long stretches in an open parking lot. Anyone who actually uses a windshield shade daily rather than once in a while will probably appreciate this design the most - totally recommended!
really handy for summer when the car is sitting in direct sun. pulling it into place takes seconds and there is nothing bulky to fold up or stash afterward
This finally fixed the most annoying part of using a windshield shade every day... My car sits outside at work for eight or nine hours, so covering the windshield makes a noticeable difference when getting back in during the afternoon. With the old folding shade, half the time it ended up tossed across the passenger seat because putting it away was such a hassle. RollShade just pulls up when parking and rolls back into the bar when it is time to leave. The action feels smooth, and the bar stays neatly along the bottom of the windshield instead of taking up cabin space. After getting the right size, the coverage across the glass is much better than expected and the steering wheel is far less brutal after sitting in direct sun. It is one of those accessories that gets used every single day because there is almost no effort involved. Thanks!
Super clean look and ridiculously easy to use. Honestly makes my old regular windshield shade feel outdated😄😄
Such a smart upgrade for my Tesla. the cabin feels way less sun baked after parking outside
Great purchase. This setup is much more practical because the shade is already there and takes a few seconds to put up. The visor clips keep the top secure without having to fold the visors down against the windshield, which was a nice surprise. The material also feels more substantial than the thin silver shades sold at auto parts stores, and the roller does not feel flimsy when retracting. Installation took a little attention because the dash needed to be cleaned first and the bar had to be positioned correctly, but once that was done it stayed put. For a vehicle that spends a lot of time parked outside with kids climbing in afterward, the convenience alone has been worth it:)
The fit on our RAV4 windshield is great and the reflective material noticeably cuts down the heat around the dash. Love that the visors can stay in their normal position instead of being used to hold everything up!