Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
The base was the deciding factor for us because our greyhound takes up a ridiculous amount of space when she lies down. A regular hammock sagged in the middle and left her trying to arrange those long legs around it. This gives her a firm platform where she can stretch out naturally. When she stands to turn around, the surface doesn't gather into folds beneath her paws. We adjusted the straps with the front seats in their usual positions and checked the setup before leaving. The belt openings let us connect her travel restraint without disturbing everything. On our last visit to family, she slept through most of the highway portion. Totally recommended!
Traveling with two dogs is a breeze now with this pet seat cover! They can claim separate corners without chaos. Our beagle gets to curl up while the pug sprawls like he owns the place lol. Great and very convenient product.
such a relief bringing home a drooling dog without stressing over the interior!!
This is the perfect R2 dog seat cover 👍 For us easy removal mattered more than expected. This folds into a flat package instead of becoming an unwieldy pile of straps and fabric. The handles make carrying it into the house straightforward. Putting it back still takes a little arranging, especially after someone has moved the front seats. The pattern and brown accents look thoughtfully finished when it's installed and the fit is seamless. We keep a small vacuum nearby for a quick pass before putting it away. Happy with something that accommodates our dogs and makes switching back to passengers manageable.
Finally a seat cover that holds up to big dogs without slipping and sliding!
Perfect fit and great quality 🙌
The side coverage was the reason we chose this seat cover for our new Rivian R2. The quality and size is just perfect. Thank you!
Didn't realize how annoying the old cover was until we replaced it... this cover takes all the mess and looks amazing!