Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Daycare pickup involves a very excited corgi and very little patience from either of us. The panels that attach to the doors save a step when he's ready to get aboard immediately. There's no zipper to wrestle with while trying to keep hold of his leash. The extra fabric around the seat edges also catches the dirt he tracks in during his enthusiastic entrance. A pocket keeps his spare lead handy for the mornings when we've somehow misplaced the usual one. Through the mesh window he can watch what's happening up front once we get going. For a dog seat cover used several times a week, those details earn their keep
Removing the inserts and fasteners for deep washing involves more time than expected. Still glad we can thoroughly clean the hammock when needed.
Apparently every puddle at the apple orchard needed a personal inspection from our Lab. By the time we headed home, his paws were muddy and his chest was soaked. This waterproof dog seat cover kept that mess off the Rivian's upholstery, including where he leaned against the sides. At home, the muddy spots wiped away once we'd taken him inside. His hair needed a vacuum, but that was easier than working it out of the seat seams. There's no keeping this dog clean on a fall outing. Being able to bring him along without dreading the cleanup is a relief!!!
The hard-bottom design is a real game-changer! Our terrier scratches at his spot like he's trying to dig a basement. No visible snags in the fabric yet!!!