What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
For anyone driving frequently with a small companion, this dog car seat is a smart choice. It keeps dogs safe while protecting car interiors from fur and dirt. The interior fabric feels soft yet durable. Installation does not require tools or extra accessories. Even nervous dogs seem more settled during rides. It quickly became part of the daily routine without hassle
For small dog owners, this Shih Tzu car seat adds peace of mind. It keeps pets from jumping around while still giving them room to relax. The fabric feels durable for regular use.
A dependable carrier bag that makes driving with our Shih Tzu far less stressful
This Shih Tzu carrier bag feels designed by someone who actually drives with small dogs. The elevated position lets pups stay engaged instead of whining on the floor. It secures tightly to the seat so I can focus on the road!! The material seems durable and holds its shape after weeks of use. Even after muddy park trips, it wipes down easily. A great option for daily errands and vet visits ❤️
Got this as a gift and the carrier looks amazing yet the box was a bit damaged:(
The bag works well for our 6-year-old Shihtzu. It installs quickly and does not feel bulky inside the car. Might be too big for puppies.
The design is super smart, every detail make sense with this bag. My wife loves it and uses it everytime she leaves the house with her dog.
City driving gets stressful with a dog that wants to climb everywhere, but this carrier bag changes that experience. It keeps dogs at window level so they can see outside while staying in one place. The structure feels sturdy enough to trust during daily commutes. Friends noticed how calm the dog stayed during traffic. It also works well as a short carry option from car to door. Definitely made rides smoother for everyone involved 👍👍👍👍