What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Why didn't I get one of these sooner?! It's made my truck so much more versatile. Now I can store stuff in the bed without worrying about it getting stolen or ruined by the weather. Amazing!
Love, love, love this cover! My Sierra looks so much sleeker, and I don't have to worry about my stuff getting rained on anymore. The roll-up design is super convenient. Five stars!
I was a little worried about the fit, but it's perfect on my GMС Sierra. The instructions were clear, and the install was a snap. Looks great and works even better.
This cover is a lifesaver, especially with all the rain we've been having. My stuff stays bone dry, and it's super easy to roll up and down. My one issue? The Velcro on the sides is really strong, almost too strong. It makes it a bit of a pain to open sometimes. Maybe a little less grip would be better? 😅
Best upgrade I’ve made to my truck yet! The roll-up design is so convenient, and it's already kept my cargo dry through several rainstorms. Highly recommend it!
For the price, this tonneau cover is a solid deal. It fits my Sierra well, and it's definitely kept everything dry so far. My only complaint is that the clamps are made of plastic. I’d feel much better if they were metal, even if it cost a bit more. Just seems like a potential weak point. 😬
Bought this for my husband because his truck bed was always a mess. Honestly, I was skeptical he'd even use it. But surprise! He loves it. Said it makes his truck look "way more professional" when he goes to client sites. And I’m happy the bed is finally organized!
If you're on the fence about getting a truck bed cover, just do it! And get this one! It's easy to install, easy to use, and it looks great. You won't regret it.