What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us!
Feel free to reach us, and we will do our best to help you out.
My grandpa refuses to drive anything but a pickup truck. His old cover was ripped and falling apart, so we got him this one as a surprise. He grumbled a bit during the installation (he’s old-school), but now he won’t stop talking about how much he likes it. Says it's "slicker than a greased pig." Whatever that means.
This tonneau cover is definitely an upgrade from my old one. It's much more secure, and the roll-up design is convenient. However, I wish the rails were a bit more low-profile. They stick up a bit higher than I expected, and it takes away from the sleek look of the truck just a tad. 🧐
I’m impressed! Got this for my '08 Sierra and it fits like a glove. The install was a breeze, no tools needed. And the built-in light? Genius! Makes loading up at night so much easier.
The cover itself is great. Heavy-duty material, easy to install, and it keeps everything dry. But the latch lock system is a little finicky. Sometimes it takes a few tries to get it to lock properly. A more robust locking mechanism would make this product perfect. 🔒
My boss needed a new cover for his work truck, and since I’m always looking for brownie points, I volunteered to find one. He hasn’t said much about it, but I did see him rolling it up and down the other day with a satisfied look on his face. In boss-speak, that means he approves.
This cover is awesome! Seriously, it was super easy to put on, even I could do it! Keeps my stuff dry and looks sharp. My Silverado's never looked so good. Definitely recommend! 👍🏼
I like the cover, it definitely does the job of protecting my cargo. The roll-up mechanism is smooth, and the material seems durable. However, the tailgate seal isn't as tight as I'd like. I've noticed a little bit of dust getting in after driving on dirt roads. Maybe a thicker seal would solve that? 🤷♂️
Gifted this to my significant other because they use their truck bed constantly, for everything from hauling kayaks to bringing home groceries. They appreciated the thought, but weren't thrilled about the installation. They said the clamps were a bit fiddly. However, once it was on, they admitted it was pretty useful. So, mixed reviews from that corner!