Shipping & Delivery
What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Refunds & Returns
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us! Feel free to reach us, and we will do our best to help you out.
Very satisfied with the purchase and impressed with the quality and smart design. The fabric is sturdy, with hard sidewalls. The bottom is rubberized for anti-slippery. This cover has holes for seat belts in the fold. The design is collapsible so that you can unzip it in the middle and sit with your pet together in the back. We purchased it for a Cane Corso weighing 35 kg, but I'm sure this dog cover will last for growth. One of the best seat covers for dogs on the market.
everything's good as described got my parcel in 5 days
Perfect thing for dogs and their parents. My dog is usually very stressed during car rides, but now he feels safe in this car dog seat cover. I take a blanket for him and put his favorite toys inside pockets. My pet is calm, and so am I
very comfortable waterproof dog hammock, seats are protected and dogs are comfortable on a road. 100% recommend to all dog owners
we are satisfied with metal fasteners and zippers. they look sturdy, unlike the flimsy plastic we had in our previous car dog mat, they broke in a couple of months. but we'll see if they are actually strong
great dog seat cover! the bottom doesn’t slip, the material is durable, with solid sidewalls. it's also very cool that the cover can be unzipped so that someone can sit in the back seat with the dog and also be secured (there are special holes in the cover for the seat belt lock). definitely 5 out of 5
great multifunctionality !! we have two kids and a beagle dog. so we use this dog hammock either on half of the back seat or in the luggage compartment. very convenient
delivered quickly (3 days). the bottom part is made of rubber and won’t slide on leather seats. ordered to transport Stafford, both us and our dog were satisfied :) thank you