Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
very comfortable waterproof dog hammock, seats are protected and dogs are comfortable on a road. 100% recommend to all dog owners
we are satisfied with metal fasteners and zippers. they look sturdy, unlike the flimsy plastic we had in our previous car dog mat, they broke in a couple of months. but we'll see if they are actually strong
great dog seat cover! the bottom doesn’t slip, the material is durable, with solid sidewalls. it's also very cool that the cover can be unzipped so that someone can sit in the back seat with the dog and also be secured (there are special holes in the cover for the seat belt lock). definitely 5 out of 5
great multifunctionality !! we have two kids and a beagle dog. so we use this dog hammock either on half of the back seat or in the luggage compartment. very convenient
delivered quickly (3 days). the bottom part is made of rubber and won’t slide on leather seats. ordered to transport Stafford, both us and our dog were satisfied :) thank you
delivery in just a couple of days! Amazing quality and the safety strap was included. will definitely buy another one as a gift
I bought this dog seat cover as a gift for my parents, they have two adult labradors with whom they often travel by car. Two dogs created a big mess in the car … but now it remains clean, the parents only wash the dog hammock. And two pockets hold both dogs’ favorite toys! PERFECT! Thank you Owleys!!
I bought a new car two months ago and sold the old one for a pittance because of the terrible condition of the interior — the job of my beloved bulldog Lucky… Then I came across this Owleys car dog seat cover on the Internet and decided to take a chance. There is not a single scratch or spot in the back seat!!! My best investment in a new car