Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
perfect fit and our dog loved it:)
Well, this hard bottom dog hammock is nothing short of reliable. Its waterproof nature keeps my Subaru Crosstrek's interior protected against unexpected mud stains and scratches - it always got me nervous... Dog of 150 pounds can travel easily. The hard bottom design add extra safety and I also appreciate pockets. Cleaning up post-adventure is quick too. Overall the hammocks functional design and steadfast materials really make a difference for pet owners everywhere so totally recommended
This dog car hammock fits my Subaru Outback perfectly. Fitting easily over the rear seat, it stays snugly in place reducing any fear of slipping around... It's fully waterproof and has those breathable mesh windows for airflow during hot days. The added door side walls provide an extra layer of security. I really like this hammock-style design. For families with pets who also value a neat car interior, this dog seat cover gets two thumbs up as it can be divied into single-seat hammock 👍 Journey-ready and supports comfortable ridies for dogs.
For anyone constantly on the move with their dog this hard bottom dog seat cover is awesome. It's sturdy and accommodates pets up to 176 pounds, meaning even large pups stays secure and comfortable
Sturdy enough for larger breeds. Easy to keep clean.
This is the best dog hammock I've ever got for my Subaru. Very solid and well made.
this dog hammock is essential for dog owners who drive Subaru Crosstrek. it's durable , waterproof, easy to clean with a sponge and lint roller
effortlessly keeps the car clean from doggy messes