What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Can’t believe how well it holds up! Great protection for both my Outback seats and my pups
cover fits like a glove and offers excellent protection for my car seats. it's perfect for my active dog and I can clean it easily after each trip. totally worth the money!!!
Great fit and keeps the car cleaner than before! It’s durable, but I would love it if the material was a little softer. Still, it’s a great investment for anyone traveling with a dog
This cover is a good fit for the Subaru Outback, and it’s done wonders for keeping my seats free of dog hair and dirt. I use it whenever we go on longer trips, and it’s held up well. I appreciate how easy it is to wipe off fur, and the sides are great for protecting the doors. My dog, Daisy, seems comfortable, and it’s clear the cover is sturdy enough to handle her jumping in and out. A little more cushion would make it even better, but it’s still great value for money.
Best investment for my Subaru! It’s durable, protects my seats, and my dog loves it.
If you have a dog who loves to ride shotgun, this seat cover is a must. It’s a tight fit in my Subaru Outback, and it doesn’t slip or bunch up. My lab, Luna, loves the comfort it provides, and I no longer worry about cleaning up after our adventures. The water-resistant fabric has kept my seats looking pristine through mud puddles and beach trips. It's easy to clean, and the side flaps give extra protection for the door panels too! Highly recommend it!
This dog seat cover is a game changer for anyone with a dog! It fits my Subaru Outback perfectly and keeps the seats clean and protected. Easy to wipe off any mess my dog leaves behind, and the waterproof feature is super handy
Really happy with this cover! It’s durable, fits snugly in my Subaru, and keeps my dog comfortable during long rides. It doesn’t slip, and the extra side protection is a nice touch.