What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Seats feel brand new again
Spilled coffee twice this week and it just wiped off without leaving a trace. Totally worth it for anyone who basically lives in their car like me.
Been using these Outback seat covers for 4 months and they're holding up great 💪 The design looks sharp, and the material hasn’t cracked or faded. Makes getting into the car feel like stepping into something much more high end. They held up through many camping trips with tons of gear loading in and out... Deliver both function and class to the Outback!
Bought these seat covers for a 2022 Subaru Outback before a long trip through the Rockies. The leather feels premium, and they didn’t trap heat even after parking under the sun. Installing them was easier than expected — took maybe 25 minutes tops. They fit like they were made by the original manufacturer, with no loose corners or sliding around. Definitely recommend if you want to keep your seats safe from wear and tear while adding a nice touch of style.
Secure fit, beautiful design(I got brown ones), and good protection. Took a bit of hassle for me to get everything aligned properly. Once on though, the seat covers hug every curve of the Outback’s front seats:) Blend in so nicely. After two months, they’re still looking brand new despite daily use and occasional messes. Cleaning with wet wipes is enough for me. Thank you. Totally recommend
No more dog hair battles — love it! 🐾
Surprisingly comfy even on long drives. Didn’t expect aftermarket covers to feel this good.
Took these Subaru Outback seat covers on a road trip to Utah and they held up great through dust, sweat, and snacks. Seats still look spotless underneath!