What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
This tent is perfect for anyone who wants to take their camping experience to the next level. It's like glamping, but without the hefty price tag.
I'm so impressed with the design of this tent. It's very innovative.
My brother-in-law is a bit of a gearhead, so I knew he'd appreciate the clever design of this Owleys SUV tent. He was impressed with how easily it attached to his Jeep and how sturdy it felt. He took it on a weekend camping trip with his buddies and said it was the perfect basecamp for their mountain biking adventures.
My daughter's been wanting to try car camping, so I got her this Owleys SUV tent for her birthday. She was over the moon! She loves how quickly it sets up and how much room there is inside. She even said it feels safer than a regular tent because it's attached to the car.
This tent is a great alternative to a rooftop tent. However, the setup process can be a bit challenging for one person, especially when attaching it to the SUV. A simpler attachment mechanism would be helpful.
We're happy with the overall quality of this tent. However, the included stakes are not very strong. We had to buy separate, heavier-duty stakes to secure the tent properly in windy conditions.
I love the concept of this SUV tent! It's so convenient. However, the lack of a built-in awning is a bit disappointing. Having an awning would provide some extra shade and rain protection. It would be a great addition to future models.
My best friend is an avid camper, so I knew this SUV tent would be the perfect gift for her. She was thrilled! She said it's way more comfortable than her old tent and loves being able to stand up inside. She did mention wishing it had a few more storage pockets though.