What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
This tent is perfect for camping in all kinds of weather. It's kept us warm in the cold and cool in the heat. It's like magic!
My friend is a photographer who often camps out in remote locations to capture stunning landscapes. This SUV tent was a perfect gift for him! He said it's sturdy enough to withstand harsh weather conditions and that he loves being able to access his camera gear easily from inside the tent.
My aunt and uncle are avid hikers, so I thought this Owleys tent would be a great gift for them. They were thrilled! They said it's perfect for setting up a base camp for their multi-day hikes and that it's surprisingly lightweight and easy to pack.
I'm 6'4" and was excited to finally have a tent where I could stand up straight! While the headroom is mostly good, the sloping roof does mean I have to duck a bit near the edges. It would be great if Owleys could design it with a bit more headroom at the sides.
My niece was heading off to college and I wanted to get her something unique and practical. This Owleys SUV tent was a hit! She said it's perfect for weekend adventures with her friends, and it's way more comfortable than sleeping in the car! 😂
This SUV tent was a Christmas gift for my sister and her husband, who are always on the go with their two kids. They said it's a lifesaver for family camping trips! The kids have plenty of room to play, and they love being able to access the car easily for snacks and drinks.
My neighbor is a wildlife photographer who often spends days (or even weeks!) in remote locations waiting for the perfect shot. I got him this SUV tent to make his camping experience a bit more comfortable. He was incredibly grateful! He said it provides a safe and dry shelter while he's waiting for that elusive animal to appear, and he loves being able to access his camera equipment easily from inside the tent.
I got this Owleys attachment for my nephew who's just starting to get into camping. He's really excited to use it on his first solo camping trip.