Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Received this with a broken hook on the strap that attaches to the headrest. Support quickly helped me with the return process and money refund. Thanks for the good service.
I bought this Toyota Tacoma dog seat cover because I fell in love with the way it looks. And I still like it. But unfortunately, it is too small for my car’s back seat. The design and choice of materials are great. But since it doesn’t fit my car well, I had to return it. I tried using only half of it, but it is too small and uncomfortable for my Shepherd. Would appreciate an adjustable size with straps or multiple sizes to choose from.
The quality of the product is amazing and it looks nice in the backseat! Love this black & tan color. Our baby pointer feels great, and this is the most important thing for us.
Very satisfied with the purchase and impressed with the quality and smart design. The fabric is sturdy, with hard sidewalls. The bottom is rubberized for anti-slippery. This cover has holes for seat belts in the fold. The design is collapsible so that you can unzip it in the middle and sit with your pet together in the back. We purchased it for a Cane Corso weighing 35 kg, but I'm sure this dog cover will last for growth. One of the best seat covers for dogs on the market.
everything's good as described got my parcel in 5 days
Perfect thing for dogs and their parents. My dog is usually very stressed during car rides, but now he feels safe in this car dog seat cover. I take a blanket for him and put his favorite toys inside pockets. My pet is calm, and so am I
very comfortable waterproof dog hammock, seats are protected and dogs are comfortable on a road. 100% recommend to all dog owners
we are satisfied with metal fasteners and zippers. they look sturdy, unlike the flimsy plastic we had in our previous car dog mat, they broke in a couple of months. but we'll see if they are actually strong