Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
My husband loves this thing! He takes it to work every day and says it's the best lunch box he's ever had. It's spacious, well-insulated, and looks really cool.
I was tired of my flimsy lunch bags ripping and spilling my food. This Owleys Tactical Lunch Box is a beast! Super durable and keeps my food cold all day. Highly recommend for anyone who needs a tough lunchbox.
I'm a bit of a neat freak, and I love how easy this lunchbox is to clean. The lining wipes clean with a damp cloth, and the whole thing can be washed if needed.
I was hesitant to spend this much on a lunch box, but it's totally worth it! This thing is a tank. I've dropped it a few times and it hasn't even scratched.
This lunch box is a game changer. I used to have to pack two separate bags for my lunch and snacks, but this one holds everything! It's also surprisingly lightweight for how sturdy it is.
I really like the MOLLE webbing on this lunchbox, it's great for attaching extra pouches. But, I wish the included shoulder strap was also MOLLE compatible so I could customize it further.
This is a great lunchbox for anyone who wants something durable and stylish. However, I find the black color absorbs a lot of heat in direct sunlight. Maybe Owleys could consider offering lighter color options in the future.
I love the ruggedness and functionality of this lunchbox. It's perfect for my outdoor adventures. But, I think it could benefit from having a built-in ice pack holder or compartment to keep things even colder for longer.