Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
I've been using this Owleys lunchbox for a few months now, and it still looks brand new. It's definitely built to last.
I love the tactical design and durability of this lunchbox. However, I wish the interior lining was a lighter color. It's a bit difficult to see what's inside, especially in low light conditions.
This lunchbox is fantastic for keeping my food and drinks cold. However, the price is a bit steep compared to other lunchboxes on the market. I think it would be more appealing if it was slightly more affordable.
Overall, I'm happy with this Tactical Lunch Box. It's spacious and well-made. My only gripe is that the zippers can be a bit stiff sometimes, especially when the lunchbox is full.
This lunchbox is awesome! It's like a mini cooler and backpack all in one. I use it for work, hiking, and even grocery shopping. It keeps my food cold, my drinks icy, and it has plenty of space for everything I need.
My wife surprised me with this Tactical Lunch Box for my birthday and I have to say, I'm a big fan. It's spacious, well-insulated, and has a cool, masculine design. My only complaint is that the shoulder strap could be a bit more comfortable.
Needed a new lunchbox for my fishing trips and this one fits the bill perfectly. It's rugged, waterproof, and keeps my drinks and sandwiches cold even in the summer heat. Plus, it looks way cooler than those boring old lunch bags!
Bought this as a gift for my son who's obsessed with all things tactical. He was so excited when he opened it! He takes it to school every day and says it's the coolest lunchbox anyone has. 😊