What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
My Terrier mix is very comfortable in this seat cover. Great purchase for pet owners.
Perfect fit! Easy to install and the quality is great.
My dog absolutely loves her new dog seat cover! It fits perfectly in the back seat of my Tesla, and it stays stable even on bumpy rides. The waterproof, high-quality material is perfect for rainy days, and the fabric makes cleaning simple. This seat is both stylish and practical for pet owners.
The best Tesla Model 3 dog seat cover I’ve bought. Durable, stylish, and my pup loves it.
I recently bought this dog hammock for my Tesla Model 3, and it's been a total game-changer!!! The sturdy hard bottom and mesh windows keep my dog comfortable during long trips. The non-slip design and secure straps are fantastic and look very solid. The pockets are handy, and I love that it's easy to clean. Recommend!
I absolutely adore this Tesla Model 3 dog cover! It has made traveling with my puppies so much safer and easier. The comfy, airy design with sides keep them secure and comfortable. Maintenance is effortless as well, I use lint roller to remove fur. Highly recommend for anyone with a Tesla!
This is the best dog seat cover I’ve found for my Model 3. The hammock is spacious, and the quality is great. I appreciate the waterproof feature, especially since we often go to the beach. The windows and pockets are also nice add-ons:) An excellent product that I highly recommend!
My Poodle loves the Tesla Model 3 dog seat cover. The attachment straps keep it securely in place, and the hard bottom is incredibly durably. It’s also very easy to clean with a damp cloth. I love that it’s made from eco-friendly materials. Fantastic for our road trips.