What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Looks premium, installs fast,thank you
this booster seat really came through for us during a long summer road trip. its shape and supportive pillow made the ride much easier on our son! it's also small and simple to move between our cars, which we do often. I also like that it wipes clean with a quick cloth, so no fuss after juice spills. installation was clear and the seat doesn’t interfere with the car’s seat belt sensors. it's one of those rare products that just works right out of the box! thanks!
LOVE how this booster seat blends right in with the car’s interior with its deep colors and premium feel. My son says it’s comfy, and I like that it doesn’t budge on the go. Worth every penny for the peace of mind!!!
The latch connectors on this child booster seat for Tesla click in cleanly and hold tight. Our 8-year-old says it’s way more grown-up than the last one:) We’ll be using this for a few next years.
Amazing quality
Bought this booster seat for Tesla before a family trip and it made the drive so much easier. Kid was comfortable the entire way, and the belt sat exactly where it should. Excellent quality and design!
After using this booster seat for Tesla for about two months, we’re mostly impressed. The materials are clearly high quality and it feels secure once installed. My only small gripe is that it could have a back as well for more comfort during long rides. Aside from that, it fits the car contours well and doesn’t shift around even with an energetic kid. It’s compact enough to leave plenty of space for another passenger in the back. For families wanting a good balance of comfort and safety, this one does the job nicely.
Solid child booster seat for Tesla owners, though a bit heavier than expected. Once it’s in, it’s not going anywhere, which makes it feel extra secure. My daughter likes the roomy seat and soft cover.