What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Perfect fit for our Model 3
We added this Tesla booster seat a few weeks ago and it’s been a smooth transition for our growing kid. The fit in the back seat feels tailor-made, especially for our Model Y. Belt alignment is right on point and it stays locked in tight even when taking sharper turns. Our child loves the soft fabric and how the armrests make longer drives more comfortable. It also doesn’t scuff the leather underneath, which is a huge plus. Cleanup takes seconds, and it honestly looks like part of the car’s interior.
Good booster seat for Tesla, just wish it was a bit wider
Our child outgrew the toddler seat and this booster has been the perfect upgrade. It feels secure and fits flush with the seatback, no awkward gaps. We’ve used it for both short errands and long drives, and the comfort level hasn’t changed at all. I love that it doesn’t add extra bulk, so we can still fold the rear seat down when needed. The belt sits exactly where it should across the shoulder and lap. Feels like true Tesla-level engineering
We’ve gone through several boosters over the years, but this one made the biggest difference. The way it integrates with the Tesla’s seat shape is impressive, almost like it was built in. My daughter rides comfortably, and I’ve noticed fewer complaints about seat belt rubbing. On quick errands or long trips, it stays stable and never tips or slides. The premium finish also feels durable, which I expect will last for years. Highly recommend for parents who care about both design and safety.
Best child booster seat we’ve owned so far. 👍
Love how sturdy this child booster seat for Tesla feels! It’s lightweight but still has that safe, solid feel once secured with the latch system. We used it for a 4-hour trip to visit grandparents and our daughter never once complained. The seat height gives her a great view out the window and armrest are comfy for her too. I also appreciate the sleek design, it matches the minimalist Tesla look perfectly. Definitely recommend to any parent wanting safety and style combined.
Absolutely love how safe and snug this feels for my kid