Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
We picked up this travel bed before a long family road trip and it ended up being one of the most useful travel items we brought. Setting it up at hotels took just a few minutes, which was a huge relief after spending hours in the car with a tired toddler. The side panels gave extra peace of mind because there was no worry about rolling off during the night. What stood out most was how familiar the sleeping space felt, so bedtime routines stayed pretty normal even away from home. The materials feel sturdy and have handled several weekends of use without any issues. Packing everything back into the storage bag was straightforward and did not turn into a wrestling match. Totally recommended to all parents!!
We were looking for some kind of car bed that does not take much space and it foldable for a few months. This bed is great. It filled that gap nicely and gave us a practical solution for weekend getaways
the bumper and straps kept my 2-year-old put , no rolling off . great bed!
Traveling with a toddler has never been this easy and fun:) We have it for about 2 months now and we used it both in the car and even during a 5-hour flight. Bedtimes on the go became much smoother because our girl had a designated sleeping area that feels safe and familiar. The construction feels well thought out, especially the protective sides and easy inflation. The bed stayed firm through the night and never required topping off with more air. Thanks!
Flew to Florida and used it in the bulkhead. My best travel gear investment
this bed was a lifesaver on a long drive to visit family several states away!! the setup was quick and having a dedicated travel bed for the baby made the journey much smoother
Pumped it up at a rest stop in 90 seconds. Kid slept the next three hours
Family road trips are so much smoother with this travel bed. Within minutes, it bridges the gap, creating a flat surface for a more restful sleep for our toddler. Long drives are now less stressful!! Knowing it holds air for a solid 12 hours gives reassurance during lengthy travels. Whether hopping through small towns or highways, having a comfortable sleeping solution for little ones makes all the difference 👍 An essential for any road-tripper with small kids!!