What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
The material feels premium and the stitching is solid. Great buy for anyone who regularly takes their dog in a RAV4
Nice product but wish the straps were slightly longer for easier setup. That said, it still works well and my backseat has stayed clean with two muddy dogs.
Finally found a Toyota dog hammock that actually fits the RAV4 without being too short or slipping off the headrests. Took our golden retriever on a 5-hour drive and there wasn’t a single hair on the seats after. The material feels durable and scratch-resistant — our dog tends to dig before settling, and there’s no damage. Installing it was super quick. Definitely a good pick if you want to keep your SUV clean and your pet safe during drives. Love the clean, minimal look too.
absolutely LOVE how clean my RAV4 stays now!!!
Could use more padding but it gets the job done
We’ve been using this Toyota RAV4 dog hammock every day for about a month. Two medium-sized dogs ride in the back and it still looks brand new. Easy to clean, waterproof, and actually kind of stylish. The side flaps zip up to protect the doors — that’s a feature more brands should include. It's also padded enough that the dogs seem comfortable even on longer drives. Installation took under five minutes the first time.
Absolutely loving this for our Toyota!! We travel often between cities with a 70-lb shepherd, and this hammock setup gives peace of mind. It keeps the dog safely in the back and the fabric really is tough against claws and shedding. The non-slip bottom and seat anchors do their job well. Plus, when it gets messy, a quick wipe or machine wash brings it right back. Makes car cleaning much less of a chore. Worth every cent 💯
Very sturdy and surprisingly lightweight. My border collie seems comfy on it and it’s saved my leather seats more than once.