Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Super easy to clip in and take out. Keeps the pup calm and the seats spotless after trail runs. Doesn’t shift around even on sharp turns.
It does its job! The rigid base helps keep the dog from slipping around, and the headrest straps haven’t loosened up over time. Driving in rain with a muddy dog is no longer a nightmare. I do think it could use more padding for longer trips. That said, it’s one of the few options that fits the Toyota RAV4 properly without weird bunching. Worth the price for the protection it offers.
Bought this for weekend trips to the lake with two border collies. The coverage is great, and the design actually looks pretty sleek for something that’s made for pets. There’s less stress about muddy paws and shedding, and the installation took under five minutes. My RAV4 seats still look brand new after months of use. Not having to constantly adjust it every time the dogs jump in is a game changer.