What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
They do the job, just wish the texture was a bit softer.
Looks high-end without being flashy👍 Passengers have complimented the interior more than once since I put them on!
Been using these in my work vehicle for over a month and they’ve already proven their value. Constant in-and-out hasn’t loosened them a bit. They clean off dust and grease fast, which is a huge deal when you’re on construction sites. The understated style fits right in—nothing flashy, just clean and professional. I’ve had a few coworkers ask where I got them. If durability is your top priority, these won’t disappoint.
Wasn’t sure how well they’d stay in place, but they haven’t shifted once. Feels secure and solid, even after some pretty bumpy off-road drives.
The easiest seat cover install I’ve ever done. Took under 30 minutes with no tools, and the results look like I paid someone to custom-upholster the seats. The attention to detail shows in the way they accommodate seat belts and controls without interfering. Dog hair doesn’t stick, which is a lifesaver for pet owners. These are more than just protective—they actually add style. Couldn’t have asked for a better fit.
Solid upgrade, though I wish the instructions were simpler. They still look great and protect well, but for the price, was hoping for a bit more cushion. That said, the snug fit is impressive, no bunching or slipping, even after weeks of use. Took my Sequoia camping last weekend and everything wiped clean easily afterward. For anyone doing a lot of outdoor adventures, these are a smart investment. Would buy again if they release a slightly softer version.
Good coverage and craftsmanship, but the color was a bit darker than expected. Still, it blends nicely after a few days of getting used to it.
Looks nice, but they took some effort to stretch into place