What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Great fit, but it took some effort to adjust it just right
Fits my F-150 perfectly and doesn’t slide around at all. My dachshund can now ride in the truck without scratching the leather. Thank you!!!
The cover feels tough and durable but isn’t scratchy for my dog. It’s great for rainy-day errands when muddy paws are unavoidable. A quick shake outside and it’s clean again!
Used this on a camping trip with my German shepherd, and it kept the truck spotless despite all the dirt and debris. The hammock design is excellent for keeping the dog from falling onto the floor during sudden stops. It’s easy to take off and shake clean. Only wish it came with more color options, but that’s just personal preference. For its price, it’s hard to beat.
the best dog seat cover I've ever tried. looks ans works just as described. thank Owley s
This was a great addition for my truck since my husky sheds nonstop. The hair doesn’t stick to the fabric, which is a huge win. It also feels soft enough for the dog to lie on for long drives. The only reason for four stars is that I wish the side flaps were slightly taller. Still, it’s an excellent product for anyone with a shedding problem
This seat cover has made road trips so much more enjoyable. No more worrying about dirt, scratches, or spills from my energetic spaniel. It stays securely in place even when she moves around a lot. The design with side flaps and extra coverage makes all the difference in keeping the seats spotless. It’s clear that a lot of thought went into making this.
Solid protection for everyday use, though it could use a bit more cushioning for older pets. Still, it keeps the truck clean and is simple to wipe down.