Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Solid protection for everyday use, though it could use a bit more cushioning for older pets. Still, it keeps the truck clean and is simple to wipe down.
This is an absolute must-have for dog owners with Ford trucks
Works well, though the bukles could be sturdier
This Ford seat cover was a lifesaver for weekend trips with my golden retriever. It fits my F-150 seats perfectly, leaving no gaps or awkward overhang. The waterproof material came in handy after a rainy day at the dog park—no need to worry about mud or wet fur. My dog seems to find it comfortable, as she curls up and naps without hesitation. The installation was super easy, and it doesn’t slide around at all. Definitely worth it for anyone who travels with pets often!
the cover works well and fits my ford seamlessly, but the straps broke for some reason and I got a replacement
The waterproof material saved my seats after a wet and muddy hike!!!!
Excellent design for a Ford F-150. It’s wide enough to protect the whole seat and keeps dog hair from getting everywhere. Great for pet owners who love road trips.
Took this on a roadtrip with my two Labradors, and it held up great! It fully protected my leather seats from scratches and dog hair, and the material feels really durable. One smal downside is that I had to adjust it a couple of times during the trip as it shifted a little. Love the side flaps—perfect for when the dogs jump in and out. Cleaning it is a breeze too, just a quick wipe and it’s good as new