What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Impressed by the durability, this thing handles sand, claws, and moisture like a champ. We live near the coast and take the dog to the beach often, so having a waterproof, tough surface is essential. It installs without much fuss, and the anchoring system keeps it tightly in place. Nice bonus: doesn’t collect heat like others we’ve tried, so it doesn’t get hot and uncomfortable in the sun. Also folds up quickly when passengers need the backseat. Only wish it came with a storage bag to protect from dust when not in use. Overall, it's the best fit we’ve found for our Volvo.
Stays in place, looks sleek, cleans easy !
Dog jumps in and out daily and it doesn’t budge!Also appreciate that it featured storage pockets!!
This hard bottom dog seat cover for Volvo SUVs works incredibly well for long-distance drives. Used it during a 9-hour road trip and my senior lab was comfortable the entire way. The elevated sides gave him a bit of a nest to curl up in, and it felt secure without being bulky. Plus, no sliding across the seat which was always a problem with cheaper options. Didn’t expect it to look this sleek either—it actually complements the car’s interior. Love it 💖
After trying three other covers, finally landed on one that stays put and doesn’t bunch up. It's tailored well for Volvo seats and gives off a premium feel. What really stands out is how it turns the entire backseat into a stable dog bed—no more awkward shifting. We've got two dogs and they both fit comfortably without tangling their leashes. Doesn’t trap odors, and shaking out dirt is quick. Makes weekday commutes and weekend adventures so much easier 💯
Use it every day for our doggy daycare drop-offs and couldn’t be happier. The cover makes getting in and out of our SUV way easier, especially with the side flaps protecting the doors. It holds its shape even when our dog jumps around or lays down halfway across the seat. Noticed right away how clean the back of the car stays—no fur, no scratches, no slobber on the windows. Took only 10 minutes to install. Definitely built for pet owners who care about their vehicles.
Love how easy it is to clean—mud just wipes right off. Our active lab comes home filthy and it handles the mess like a pro.
Fits well in our XC60, though it took a few adjustments to get the straps just right. The material is tough and doesn’t feel like it’ll tear easily, even with a hyper golden retriever jumping in and out. A bit stiff at first, but it settled nicely after a couple of uses. Great for muddy paws after hikes—it saved our leather seats more than once. One downside: wished the side panels were with hard inserts too. Still, for daily drives to the park, it's a solid addition.