Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
I bought a new car two months ago and sold the old one for a pittance because of the terrible condition of the interior — the job of my beloved bulldog Lucky… Then I came across this Owleys car dog seat cover on the Internet and decided to take a chance. There is not a single scratch or spot in the back seat!!! My best investment in a new car
we are satisfied with metal fasteners and zippers. they look sturdy, unlike the flimsy plastic we had in our previous car dog mat, they broke in a couple of months. but we'll see if they are actually strong
Awesome product, very convenient to unzip. We have a labrador puppy and he doesn’t take up lots of space in our family car yet. So we cover only half of the backseat and it’s just perfect
Perfect fit for our Volvo xc60. We use it in the back seat, installed in a couple of minutes. Very convenient thing and looks stylish
our retriever Sunny adores this dog car hammock! she loves sleeping on it, sitting on it, playing on it during our road trips… and above all she loves taking toys from the pockets on her own 🙂
Top-quality accessory for dog owners!! This dog car seat hammock made road trips together with my fav collie boy Archie muuuuuch smoother
Soooo cool that the safety belt was already included. A trifle, but nice! The materials are of very high quality, smooth seams and walls are thick. Definitely worth the money
Perfect thing for dogs and their parents. My dog is usually very stressed during car rides, but now he feels safe in this car dog seat cover. I take a blanket for him and put his favorite toys inside pockets. My pet is calm, and so am I