Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
I love how lightweight this Owleys blanket is. It's easy to pack and carry, even on long walks or hikes.
This travel blanket is decent. It's waterproof and folds up small, but the stitching around the edges seems a little flimsy.
These insulated blankets are perfect for my patio doors, significantly reducing the cold air coming in from the glass. I noticed an immediate change in room temperature.
It’s lightweight, insulated, and has waterproof features. While it’s not completely windproof, it does a great job resisting it. The size is just right, keeping me warm and dry even on chilly, damp days. I rely on mine throughout the winter.
Seriously, this blanket is the best! I can't believe how often I've reached for it since I bought it. It's perfect for so many different situations.
This blanket is a must-have for any outdoor enthusiast! It's so versatile and easy to take with you wherever you go.
I used this camping blanket for a week in Oregon during deer camp with four days of rain. It kept us warm and dry even when our tent started leaking on day four! It was big enough that my husband and I didn’t argue over it at night. It also protected our bedding from muddy dogs thanks to its waterproof material.
This is the best travel blanket! It's compact, lightweight, and waterproof. What more could you ask for?