Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
The corner loops are really handy! Great for securing the blanket on windy days.
I was looking for a waterproof blanket that wasn't too bulky, and this one is perfect! It folds down so small and doesn't take up much space at all.
This blanket is a great investment. It will last for years to come and you'll get so much use out of it. You won't regret buying it!
Absolutely loving this double-sided travel blanket! The fleece side keeps me toasty during cool evenings, and the waterproof side is brilliant for sitting outdoors, even on damp ground. It's super handy and compact in its storage bag, making it a breeze to take along on any trip. I'm also a fan of the eco-friendly aspect, with the entire blanket being made from recycled materials. It's become a must-have for my outdoor excursions and road trips. Fantastic purchase!
My kids love this blanket! We use it for everything from fort building to movie nights in the backyard.
The Owleys blanket is definitely worth the price. It's well-made and durable. My one gripe is that the material can be a little noisy when you move around on it. Not a dealbreaker, but something to keep in mind.
My dog has claimed this blanket as his own! He loves to cuddle up on it, and it's great for taking to the park or on car rides because it's easy to clean and doesn't shed.
The waterproof feature is awesome! I don't have to worry about getting my blanket wet anymore. 👍🏼