Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
I've been recommending this Owleys blanket to all my friends and family. It's such a great value for the price, and it's something that everyone can use. If you're looking for a lightweight, waterproof, and durable blanket, this is the one to get!
The corner loops are a great addition. Used them to stake the blanket down on a windy day at the beach.
This blanket has become my go-to for any outdoor activity. Whether I'm at the beach, the park, or even just hanging out in my backyard, it's always with me. It's so versatile and comfortable, I can't imagine not having it now!
I'm absolutely thrilled with my purchase! It's not often you find an outdoor blanket that combines functionality and comfort as well as this one does. One side is super soft, great for lounging or napping during a picnic or a day at the beach. The other side is waterproof, keeping us dry even when we set it down on damp grass. It's a great size too, comfortably fitting our family of four. For transport, it folds up neatly and has a built-in handle, making it convenient to carry around. This has become our go-to blanket for every outdoor outing. 100% recommend! Thank you!
I was looking for a lightweight blanket to take on my hiking trips, and this one is perfect. It folds up so small that it barely takes up any space in my backpack, and it's surprisingly warm for its size.
This blanket is perfect for outdoor concerts and festivals. My only complaint is that the material can feel a bit sticky if you're sweating.
Got four of these travel blankets for our camping trips and for cozy projector nights in the garage with inflatable beds. I recently tested them out in our garage when it was 30 degrees outside, and they performed excellently; I’m not sure how cold it was inside, but it definitely felt brisk. While I usually use portable heaters for chillier nights, I decided to try the blankets first for movie night. The heater wasn’t necessary, and we stayed nice and warm!
This is a good blanket for the price. It's just a little noisy when you move around on it, which can be annoying at times.