Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
The vibrant green color of this blanket is fantastic! It adds a pop of color to my outdoor gear, and it makes it easy to spot if I accidentally drop it in the grass or on the beach.
This Owleys blanket is a festival essential! It's perfect for sitting on the grass, even if it's a little damp, and keeps you warm when the sun goes down.
I was amazed at how toasty this blanket kept me. Even with temperatures at 75 degrees, I often feel chilly, so when I left my jacket behind during my son's lacrosse match in 35-degree weather, I thought I'd have to leave early. I wrapped myself in this blanket and felt cozy for the entire two hours—didn’t miss a moment of the game!
I was looking for a lightweight blanket to take on my travels, and this one is perfect. It folds up so small that it barely takes up any space in my backpack. Plus, it's surprisingly warm for its size.
I was skeptical about the waterproof claim, but it really works! I spilled some water on it and it beaded right up.
Great blanket for camping! It's the perfect size for my husband and I to snuggle up together on a chilly evening :) Can definitely recommend
The corner loops are really handy.
This blanket is a must-have for any beach trip. It keeps you sand-free and comfortable, even on hot sand.