Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
The bright green color of this blanket is fantastic! I never have to worry about losing it at the park or the beach.
This blanket is perfect for tailgating! It's easy to set up and it keeps you warm and dry, even if the weather isn't cooperating.
The corner loops are a nice touch. They make it easy to stake the blanket down on windy days.
My brother-in-law is a cyclist and often goes on long rides. I bought him this Owleys blanket to use as a rest stop blanket. He said it's lightweight, packs down small, and provides a clean and dry surface to sit on during breaks.
This Owleys blanket is perfect for festivals! It's lightweight, easy to carry, and the waterproof feature means you don't have to worry about mud or spills. I highly recommend it for anyone who loves going to outdoor events.
Hello, I recently purchased this travel blanket for a road trip and it worked just perfectly! The material is incredibly soft and cozy, and the waterproof backing kept us dry and comfortable at night. Highly recommended!
This Owleys blanket is perfect for festivals! It's lightweight, easy to carry, and the waterproof feature means you don't have to worry about mud or spills. I highly recommend it for anyone who loves going to outdoor events.
The material is surprisingly soft for a waterproof blanket. Doesn't feel plasticky at all.