Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Used the Owleys blanket on a few hikes now, and while it’s a bit bulky, it’s super comfy. The waterproof layer is great for sitting on wet ground, and it’s really warm. It’s not the most compact blanket, but I think the comfort it offers makes up for that.
The green color is really nice. It's bright and cheerful but not too loud.
My friend is a painter and loves to paint outdoors. I got her this blanket to use as a drop cloth to protect the ground from paint spills. She said it's large enough to cover a good area and it's easy to clean up afterwards.
This blanket is perfect for tailgating! It's easy to set up and it keeps you warm and dry, even if the weather isn't cooperating.
Didn't realize how much I needed a waterproof blanket until I got this one. No more damp bottoms at the park!
The size of this blanket is great. It's big enough for two people to sit on comfortably.
Incredibly soft, cozy and warming blanket. Just what you need for road trips and camping. Hope the color stays the same after washing.
This Owleys blanket is a dream come true for outdoor movie nights and concerts! It's soft and comfortable to sit on, and the waterproof backing means you don't have to worry about damp grass or unexpected showers ruining your evening.